CovaU is a wholly owned subsidiary of Tel Pacific Ltd (TPC), which is an Australian-based ASX-listed company with its head office in Sydney. However, its customer service centre is located in the Philippines.
It is one of Australia’s smaller energy providers, and only entered the Australian energy market in 2014. However, since that time it has expanded its area of operation and now offers energy plans to all states except the NT and WA.
Although best known as an energy retailer, CovaU also offers insurance and mobile phone plans, making it another option for customers wishing to bundle all their utility services together with one company.
Disclaimer: Please note that Savvy does not represent CovaU Energy for their retail energy products. All listed information is correct as of August 2023 but subject to change.
In which states or territories does CovaU Energy operate in?
CovaU Energy offers electricity and gas plans in:
- New South Wales
- Southeast Queensland
- South Australia
- TAS (electricity only)
What is the size of CovaU Energy in comparison to other energy retailers?
According to the Australian Energy Regulator’s latest report (Q2 2022/2023), CovaU Energy now has over 7,720 retail electricity customers, and they command around 0.1% of the electricity retail market share. Their gas customers number over 2,800, representing less than 0.1% of market share.
What are some of the pros and cons of using CovaU Energy as your energy provider?
- Offer a variety of reasonably-priced energy plans
- Monthly billing options available
- Offers a refer-a-friend bonus and rewards program
- Has a 24/7 customer support service
- No carbon neutral plans available
- No fixed contracts on offer, so prices can fluctuate
- Charges fees for paying by credit card or via Australia Post
How is CovaU Energy rated as a green energy provider?
According to Greenpeace’s Green Electricity Guide, CovaU Energy has a score of 4.14/10 overall. This score is because CovaU purchases most of its power from the open market, where coal and gas-fired power stations still dominate.
Their scores for these specific criteria are:
- Providing clean, renewable energy: 30%
- Ending coal use by 2030: 0%
- Halting fossil fuel expansion: 100%
- Support for new renewable energy: 46%
- Pollution & environmental harm: 50%
- Transparency in marketing: 30%
*Information from Greenpeace’s Green Electricity Guide current as of August 2023, but subject to change
Why compare energy plans with Savvy?
Frequently asked questions about CovaU Energy
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