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NBN Check

Find out how to check the status of your NBN connection and its availability in your area.

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, updated on August 6th, 2024       

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If you're keen to join the National Broadband Network (NBN) or want to know more about your connection status, it’s important to check whether it’s currently available at your address. That’s why NBN Co and various internet providers have made it easy for Australians to find out the status of connections at their residential addresses. Find out more about conducting an NBN check in Savvy’s helpful guide!

How do I check NBN availability and status at my address?

The simplest way to look up the NBN connection at your home is to use the address check tool through NBN Co. This is an extremely simple function which enables you to search the relevant address and find out if the NBN is available where you live or work.

Once you’ve filled in the relevant address, it’ll tell you whether you’re connected to the NBN and the type of connection available. It’s also useful if you’re unsure about what connection type is in place at your home. For example, if your search shows that you’re connected (or can be connected) to the NBN via a Fibre to the Node (FTTN) connection, this will inform the plans you can choose from, as FTTN only supports those up to NBN 100.

The NBN check tool on the NBN Co website also allows you to search for outages if your connection has dropped out. This is one of the first steps to take in the event of an NBN outage, as it’ll help you determine whether the outage is present in your wider area due to maintenance or if it’s localised purely to your property.

There are also other similar resources you may be able to use to find out this information, such as a tool on your provider’s website (if available). These can be particularly useful for outage purposes, as NBN Co won’t necessarily keep you updated with connection issues specific to certain providers.

Can I choose what NBN connection type I have?

When the NBN is first rolled out in your area, you won’t get a choice of the connection type present at your home. However, there are some Australians who may be eligible to upgrade their existing connection to a more optimal Fibre to the Premises (FTTP) connection for free in some cases. This is thanks to NBN Co’s initiative to improve selected Fibre to the Curb (FTTC) and FTTN connections to give more homes access to faster internet. This will usually require you to upgrade to a faster internet plan, such as NBN 250 or NBN 1000.

NBN Co’s lookup tool will provide you with an indication of whether you’re eligible for one of these free upgrades. However, not all homes on one of these connection types will qualify under this program. In these situations, you may still be able to upgrade your connection to FTTP, but it’s likely to cost a significant amount. Also, those with Fibre to the Building (FTTB), Fixed Wireless and Satellite connections generally won’t have the option to upgrade their connection type.

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