How do I check my NBN speed?

You can check your NBN speed by running an internet speed test. There are many online speed tests available, such as through various internet provider websites. Simply start the test and it’ll measure your download and upload speeds, giving you an idea of the current NBN speed you’re receiving.

Why am I not receiving the speed advertised on my NBN plan?

Several factors can affect your NBN speed, including network congestion, the quality of your modem or router, Wi-Fi interference and the provider you choose. Additionally, on certain connections such as Fibre to the Node, the use of copper cables to link you to the NBN means that the more copper used in the connection, the more your speed may degrade. It's essential to ensure your equipment is up to date and that you're subscribed to a speed tier which meets your needs.

Why are NBN evening speeds important?

Evening speeds represent the internet's performance during peak usage hours, typically between 7pm and 11pm. These hours can affect streaming, gaming and other online activities. Because of this, when comparing NBN plans, look for the evening speed quoted by different providers, as this is likely to be the speed you’ll receive when using the internet at peak hours.

How do I compare NBN plans?

To compare NBN plans effectively, consider the following factors: Speeds and evening speeds Cost Contract terms Data allowance (although most NBN plans have unlimited data ) Related fees Additional features Bundling options

Can I switch to a different NBN speed tier whenever I like?

Yes – if you have an NBN plan with no contract , you can generally switch to a different NBN speed tier at any time, but it might depend on your service provider's policies. If you’ve signed up for a plan on a lock-in contract, you may be charged break fees for switching to a new plan before the end of your term. Even if you have a month-to-month flexible contract, you may be required to pay the full price of your free modem if you cancel within a set period, such as 24 months.

What speed do I need for streaming platforms like Netflix?

Netflix recommends download speeds of 25Mbps for streaming 4K content, but you can use as little as 3Mbps to stream SD movies and TV. If streaming is a priority, you could also look for plans which come with a free Netflix subscription .