How to Move Internet When Moving House

Looking to make the move to a new home? Find out how to bring your internet connection with you.

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, updated on September 25th, 2023       

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Moving to a new house can be both exciting and stressful, and one of the essential aspects to consider during the process is transferring your internet service. Ensuring a smooth transition of your internet connection to your new home is crucial to staying connected in your new surroundings.

Whether you're relocating locally or to a different city, we'll walk you through the steps and tips on how to move your internet when moving house in Savvy’s comprehensive guide. Stay connected and informed as you embark on this journey, making your move as seamless as possible with our guidance.

How do I move my internet connection to a new house?

It’s important to follow these simple steps when transferring your internet plan from your current home to your new one:

Review your current plan before your move

Moving house gives you a good time to review your existing plan. Review your current internet speed, data allowance and extra features to determine if it meets your needs in the new location. Additionally, find out if there are any fees associated with terminating a contract early which could cancel out the financial benefits of a switch.

Compare other offers on the market

Even if you’re happy with your current plan, it’s still worth keeping an eye on the market to ensure you aren’t missing out on great deals suitable for you and your new home. Consider if your needs have changed and a different type of connection or plan is required at the place you’re moving to. You can compare a range of offers at your current and new address through Savvy.

Check your connection and coverage at your new place

Before the move, investigate the internet options available at your new address. Start by checking the NBN availability at your new location. You can do this by visiting the NBN Co website or contacting your potential new internet service provider. Confirm the connection type available, such as FTTP, FTTN, HFC or Fixed Wireless (for more rural properties), as these can affect your internet speed.

Additionally, if you’re looking at home wireless internet, enquire about the mobile coverage of various providers in your area to ensure you have a reliable signal.

Contact your current (or new) provider

Reach out to your current internet provider well in advance of your move. Inform them about your intention to move, provide your new address and let them know the date you’re moving in. They’ll guide you through the process of relocating your connection or establishing a new one.

If your current provider doesn't offer a connection at your new address or you’ve simply decided to switch, contact your new provider about setting up your internet at your new place. If you change to a new provider, you’ll also need to cancel your existing plan in this process.

Organise an installation time (if required)

Depending on your connection type, you may need to schedule an installation appointment with your current or new provider. If your new home doesn't have an existing active connection or if you're switching providers, an installation technician may need to set up the necessary equipment and establish the connection.

Be sure to coordinate a convenient installation time that aligns with your move-in schedule to minimise any downtime in your internet service. This step may not be required if you already have the required NBN infrastructure at your home or if you’re using a home wireless broadband connection.

Does it cost anything to move my internet to my new house?

There may be costs associated with moving your internet connection when you change residences, which may vary depending on your internet service provider and the specific circumstances of your move. Here are some factors to consider:

  • Relocation fees: some providers charge a relocation fee to cover the costs of transferring your service to your new address. This fee can vary significantly between providers, so it's essential to enquire about it when you contact your provider.
  • Contract terms: if you're under a contract with your current provider, there may be additional charges or penalties for breaking the contract early, especially if your provider doesn't offer services at your new location.
  • New equipment: depending on your new address and the technology required for your internet connection, you might need new equipment or a different type of modem or router, which could come with additional costs.
  • Installation fees: if your new home doesn't have existing infrastructure for your connection type, you may need to pay for installation services for the necessary setup.
  • Plan changes: if you decide to make changes to your internet plan during the move, such as upgrading or downgrading your speed or data allowance, this can also affect the overall cost.

How long will it take for my internet connection to be moved to my new house?

The time it takes to move your internet connection to your new house can vary depending on several factors:

  • Provider relocation policy: your provider will need time to process your request for a move. This typically involves verifying your new address, scheduling an installation technician (if necessary) and updating your account details. In terms of when this can be set up, some providers may offer same-day connections, while for others you may need to wait up to five business days.
  • Installation or activation time: if your new address requires a new installation or activation, this can add to the overall timeline. Installation appointments need to be scheduled and the availability of technicians may influence the timeframe.
  • Backup internet: if you’re signing up for an NBN plan and receive your modem prior to moving into your new home, some providers may offer a backup mobile data connection for you to use before you’re connected to the NBN. In most cases, this is 4G internet, but having this will limit your downtime.

To ensure a smooth transition, it's advisable to contact your provider as early as possible before your move and discuss your relocation plans. They can provide you with a more accurate estimate of the time it’ll take to move your internet connection to your new house based on your specific circumstances.

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Compare internet plans with Savvy

Regardless of whether you're looking for an internet plan for a one-person household or for your medium to large business, you can compare a range of offers from leading Australian providers side by side with Savvy. Get started with a free, no-obligation quote today!


Savvy is partnered with Econnex Comparison (CIMET Sales Pty Ltd, ABN 72 620 395 726) to provide readers with a variety of internet plans to compare. We do not compare all retailers in the market, or all plans offered by all retailers. Savvy earns a commission from Econnex each time a customer buys an internet plan via our website. We don’t arrange for products to be purchased directly, as all purchases are conducted via Econnex.

Any advice presented above is general in nature and doesn’t consider your personal or business objectives, needs or finances. It’s always important to consider whether advice is suitable for you before purchasing an internet plan. For further information on the variety of internet plans compared by Econnex, or how their business works, you can visit their website.