It’s important to understand the steps involved when changing from one internet provider to another in Australia.
Fact checked
Looking to change internet or NBN providers? Whether you're seeking faster speeds, better customer service or a more affordable plan, making the switch can be a game-changer for your online experience. However, navigating the process can seem daunting, which is why it’s important to understand it inside and out before you dive into your new plan.
In Savvy’s comprehensive guide, we'll walk you through the steps involved in changing to a new internet provider, as well as some of the key considerations to keep in mind. From assessing your needs to cancelling your old service and setting up the new one, find out all about how to switch your internet plan here!
Before diving into the process of changing internet providers, it's crucial to assess your current plan and setup. Start by reviewing your existing contract, noting any early termination fees and understanding the terms of cancellation. Take note of your current internet speed, data allowance and any additional services like entertainment bundles or home phone lines. This assessment will help you identify what you want to improve or change in your new plan.
Additionally, evaluate your home network setup. Consider the type of modem or router you have, any connected devices and whether you're experiencing dead zones or slow connection areas in your home. Understanding your current setup will help you make an informed decision when selecting a new plan and provider.
With a clear understanding of your current plan and setup, it's time to compare the available offers on the market. Start by researching providers offering plans available in your area. Look for those who offer plans tailored to your needs, whether it's high-speed internet for gaming or streaming or a budget-friendly option for basic browsing. Pay attention to details like contract length, monthly fees and any promotional offers.
Use online comparison tools (such as Savvy) and read customer reviews to get a sense of the reputation and reliability of potential providers. Take note of any additional perks or services offered, such as free installation, Wi-Fi equipment or bundle options to help determine whether they’re worth it for you.
Once you've thoroughly researched your options, it's time to select your new provider and sign up for your chosen plan. Contact your new provider to initiate the process and they’ll guide you through the signup procedure, which typically involves providing your personal information, selecting a plan and scheduling an installation appointment if needed. This can be done online in most cases.
During this step, make sure to enquire about any special offers or discounts for new customers. Ask about installation fees, equipment costs and contract terms. Ensure that you understand the terms and conditions of your new plan, including its start date and any potential future cancellation fees.
This step is only necessary for those using an email address or phone line through their current internet plan. If this is you and you wish to keep these services, you’ll need to migrate them over to your new plan before you cancel with your existing provider.
Transfer any important emails and contacts over to Gmail, Outlook or another service to ensure they aren’t lost, while you’ll have to do the same for a landline phone number. Anything left in place at the time you cancel your plan will be lost.
With your new internet plan up and running smoothly, it's time to cancel your existing plan with your previous provider. Contact them to initiate the cancellation process and follow their instructions, which may include returning equipment, settling any outstanding bills or paying applicable exit fees. Be sure to coordinate the timing of the cancellation with the activation of your new plan to minimise downtime.
Remember to keep records of your cancellation confirmation and any returned equipment receipts. This helps ensure a seamless transition and can help prevent any unexpected charges from your previous provider.
Quantum Savvy Pty Ltd (ABN 78 660 493 194) trades as Savvy and operates as an Authorised Credit Representative 541339 of Australian Credit Licence 414426 (AFAS Group Pty Ltd, ABN 12 134 138 686). We are one of Australia’s leading financial comparison sites and have been helping Australians make savvy decisions when it comes to their money for over a decade.
We’re partnered with lenders, insurers and other financial institutions who compensate us for business initiated through our website. We earn a commission each time a customer chooses or buys a product advertised on our site, which you can find out more about here, as well as in our credit guide for asset finance. It’s also crucial to read the terms and conditions, Product Disclosure Statement (PDS) or credit guide of our partners before signing up for your chosen product. However, the compensation we receive doesn’t impact the content written and published on our website, as our writing team exercises full editorial independence.
For more information about us and how we conduct our business, you can read our privacy policy and terms of use.
© Copyright 2024 Quantum Savvy Pty Ltd T/as Savvy. All Rights Reserved.
© Copyright 2024 Quantum Savvy Pty Ltd T/as Savvy. All Rights Reserved.
Quantum Savvy Pty Ltd (ABN 78 660 493 194) trades as Savvy and operates as an Authorised Credit Representative 541339 of Australian Credit Licence 414426 (AFAS Group Pty Ltd, ABN 12 134 138 686). We are one of Australia’s leading financial comparison sites and have been helping Australians make savvy decisions when it comes to their money for over a decade.
We’re partnered with lenders, insurers and other financial institutions who compensate us for business initiated through our website. We earn a commission each time a customer chooses or buys a product advertised on our site, which you can find out more about here, as well as in our credit guide for asset finance. It’s also crucial to read the terms and conditions, Product Disclosure Statement (PDS) or credit guide of our partners before signing up for your chosen product. However, the compensation we receive doesn’t impact the content written and published on our website, as our writing team exercises full editorial independence.
For more information about us and how we conduct our business, you can read our privacy policy and terms of use.
