CGU Car Insurance Review | Cover, Features & Extras | Savvy

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CGU offers a wide range of insurance products to Australians across the country. Read our review to learn more about its services!

Written by , updated on February 16th, 2024

CGU is an Australian company which offers insurance for cars, motorcycles, boats and caravans, as well as for home and contents, travel, hobby farms, business and workers compensation. Their policies are backed by IAG, one of Australia’s leading insurers, which also underwrites NRMA’s policies.

Find out what products are available through CGU and what coverage you can access in our review. Learn more about the inclusions and optional extras you may be able to add today!

Disclaimer: all coverage offered by CGU is subject to the terms and conditions of your policy. Limits and exclusions apply. Please refer to your Product Disclosure Statement (PDS) or contact CGU if you’re unsure about what is and isn’t covered.

Please note that Savvy does not represent CGU for its car insurance products. All listed policies, inclusions and limits are correct as of July 2023.

What car insurance policies are available through CGU?

CGU offers the following types of car insurance to Australian drivers:

Comprehensive Car Insurance

Third Party Fire and Theft Car Insurance

Third Party Property Damage Car Insurance

Comprehensive Car Insurance

Comprehensive car insurance is the policy which generally offers the most extensive coverage, which is the case with CGU. The areas which are covered under CGU’s Comprehensive Car Insurance policies include:

Accidental loss of or damage to your car, such as due to collision, fire, storm, flood, theft, attempted theft, vandalism or a malicious act
Legal liability for damage to other people’s property caused by your car, up to $30 million
Cover for damaged or stolen baby capsules or child seats inside your car
Emergency or temporary repairs to ensure your car is safe to drive (up to $800)
Payment towards the funeral expenses of a driver who died as a result of injury sustained in a covered collision (up to $5,000)
Reasonable cost of a hire car similar to yours after theft or attempted theft until your car is repaired or claim is paid out (maximum of 21 days, $100 per day and up to $2,000 for excesses and bonds due to loss or damage)
Cover for personal items damaged in an incident or stolen from your locked car (up to $1,000)
Cover for the reasonable cost of removal of debris from your car from the scene of an accident
Cover for the recoding and repair of your car’s locks and barrels if your keys are stolen (up to $1,000)
New car replacement for vehicles which are declared a total loss within three years and 50,000km of initial registration
Reasonable cost of towing and storing your vehicle if it’s deemed unsafe to drive after a covered event (up to one tow, with the coverage of subsequent tows to be determined)
Cost of transporting your vehicle to or from a repairer if a covered incident occurs more than 100km from home (up to $500)
Cover for damage to, or loss of, a trailer attached to your vehicle (up to $1,000)
Reasonable cost of emergency transport home or accommodation if your car is deemed unsafe to drive due to a covered event and you’re over 100km from home (up to $500 in total)
Up to $5,000 in cover if you require legal representation before a coroner relating to a covered incident
Quality of repairs guaranteed by CGU

Third Party Fire and Theft Car Insurance

CGU’s Third Party Fire and Theft cover sits in between its cheapest and most expensive policy options both in terms of cost and inclusions. This policy can include the following areas of coverage:

Accidental loss of or damage to your car due to fire, theft or attempted theft
Legal liability for damage to other people’s property caused by your car, up to $30 million
Emergency or temporary repairs to ensure your car is safe to drive (up to $800)
Reasonable cost of a hire car similar to yours after theft or attempted theft until your car is repaired or claim is paid out (maximum of 21 days, $100 per day and up to $2,000 for excesses and bonds due to loss or damage)
Cover for the reasonable cost of removal of debris from your car from the scene of an accident
Cover for the recoding and repair of your car’s locks and barrels if your keys are stolen (up to $1,000)
Reasonable cost of towing and storing your vehicle if it’s deemed unsafe to drive after a covered event (up to one tow, with the coverage of subsequent tows to be determined)
Cost of transporting your vehicle to or from a repairer if a covered incident occurs more than 100km from home (up to $500)
Reasonable cost of emergency transport home or accommodation if your car is deemed unsafe to drive and you’re over 100km from home (up to $500 in total)
Up to $5,000 in cover if you require legal representation before a coroner relating to a covered incident
Damage to your vehicle caused by a named uninsured motorist (up to $5,000)
Quality of repairs guaranteed by CGU

Third Party Property Damage Car Insurance

Third Party Property Damage insurance is designed more to cover your liability for damage to other individuals’ property than your own vehicle, making it the cheapest type of cover as a result. What you can expect to come under your policy includes the following:

Legal liability for damage to other people’s property caused by your car, up to $30 million
Up to $5,000 in cover if you require legal representation before a coroner relating to a covered incident
Damage to your vehicle caused by an uninsured driver (up to $5,000)
Quality of repairs guaranteed by CGU

Are there any optional extras available through CGU?

Yes – CGU offers several optional extras on their Comprehensive Car Insurance policies. These are:

Reasonable cost of a hire car similar to yours after another covered incident until your car is repaired or the claim is paid out (maximum of 21 days, $100 per day and up to $2,000 for excesses and bonds due to loss or damage)
No excess or impact on no-claim bonus for claims relating solely to the repair or replacement of windscreen or window glass
Protection for your no-claim bonus for either one at-fault claim or all at-fault claims during your period of insurance

What are some of the pros and cons of buying car insurance through CGU?

Third party liability cover up to $30 million: unlike most other insurers whose third party liability cover maxes out at $20 million, you can potentially gain access to up to $30 million through a CGU policy.
Hire car cover up to 21 days: if your vehicle is stolen or you’ve added the relevant optional extra, you can be at least partly covered for the cost of a rental vehicle for up to 21 days while your car is being repaired.
Generous cover for emergency repairs: while some insurers offer cover for up to $500 worth of emergency repairs, CGU can cover up to $800 to get your car back on the road.

No roadside assistance available: CGU doesn’t offer any roadside assistance either as part of their policies or an optional extra.
No automatic cover for hire car after no-fault accidents: the only automatic cover for a hire car comes if yours is stolen or damaged due to attempted theft, meaning that even if it’s damaged in an incident for which you aren’t at fault, you’ll need to pay extra for cover.

Common questions about CGU car insurance

Can I choose between market and agreed value cover?

Yes – CGU offers car owners the ability to choose between market and agreed value cover. This means in the event your car is declared a total loss, the payout you receive will either be based on your car’s market value at the time of the incident or a pre-determined amount as agreed upon by you and CGU.

Can I choose my own repairer with CGU?

Yes – provided the repairer you choose meets CGU’s requirements in terms of price and appropriate licences, you can select your own repairer.

In what states does CGU operate in Australia?

As of July 2023, CGU only offers car insurance to residents of New South Wales, Victoria, Queensland, Tasmania and the ACT. If you’re living in South Australia, Western Australia or the Northern Territory, CGU states that you can purchase cover through one of its partners or directly through NRMA.

How do I make a claim through CGU?

Through CGU, you can lodge your claim via phone 24/7 or online via their claims form.

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Disclaimer and important things you should know

Quantum Savvy Pty Ltd (ABN 78 660 493 194) trades as Savvy and operates as an Authorised Credit Representative 541339 of Australian Credit Licence 414426 (AFAS Group Pty Ltd, ABN 12 134 138 686). We are one of Australia’s leading financial comparison sites and have been helping Australians make savvy decisions when it comes to their money for over a decade.

We’re partnered with lenders, insurers and other financial institutions who compensate us for business initiated through our website. We earn a commission each time a customer chooses or buys a product advertised on our site, which you can find out more about here, as well as in our credit guide for asset finance. It’s also crucial to read the terms and conditions, Product Disclosure Statement (PDS) or credit guide of our partners before signing up for your chosen product. However, the compensation we receive doesn’t impact the content written and published on our website, as our writing team exercises full editorial independence.

For more information about us and how we conduct our business, you can read our privacy policy and terms of use.